Answers before you visit
Frequently Asked Questions
We've answered our most common questions below. Still need help? Contact us.
Do I pay when I reserve online?
No — reserving an item on our website does not charge you anything. It simply holds the item for you. Payment is made in person at pickup. We accept cash or card in store.
How long is my reservation hold?
Holds are typically kept for a few days while we contact you to confirm your pickup appointment. If you need more time, just call or email us — we're happy to extend your hold whenever possible.
Where do I pick up my item?
We have two Iowa locations:
Tiffin (primary): 100 Greenfield Dr Unit A, Tiffin, IA 52340
Marion: 560 31st St, Marion, IA 52302
Your confirmation will tell you which location has your item. Tiffin is open Tuesday and Thursday from 9:00 AM to 5:00 PM, with appointments Monday, Wednesday, and Friday. Please confirm Marion visits before traveling.
Do you ship?
We do not offer carrier shipping. Local delivery may be available depending on the item and destination. Contact us for availability, pricing, and scheduling before purchase. A website reservation by itself is still for pickup until delivery is separately confirmed.
Do you offer financing?
A financing option is available through Acima. Explore the Acima option. Applications, approvals, pricing, and agreement terms are handled directly by Acima.
What if the item looks different than expected when I see it?
We describe every item as accurately as we can, but you are always welcome to inspect it before paying. If something isn't what you expected, simply let us know and we won't charge you — we want you to leave happy.
What does "Scratch & Dent" mean?
"Scratch & Dent" items are fully functional but have visible cosmetic damage — scratches, dents, scuffs, or similar marks. They work normally; the blemishes are cosmetic only. These are priced below comparable units in better cosmetic condition.
How do I schedule a pickup appointment?
After you reserve an item, we'll reach out by phone or email to set a time. Tiffin is open Tuesday and Thursday from 9:00 AM to 5:00 PM, with appointments Monday, Wednesday, and Friday. You can request a time online or call (352) 222-0777.
What happens if I miss my appointment?
No problem — just get in touch as soon as you can and we'll reschedule. If we're unable to reach you after multiple attempts and your hold expires, the item may be released back to available inventory.
Are your used appliances tested?
Yes. We inspect and test used appliances before putting them up for sale, and each item's condition is listed on its product page. You can always inspect any item in person before you pay.
Can I see an item before I reserve it?
Yes — contact us to arrange a viewing appointment and we'll be happy to show you the item in person before you commit. Call (352) 222-0777 or send us a message.